Welcome to Sheenova. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (“www.sheenova.shop“).
1. Information We Collect
We collect various types of personal information when you interact with our Website, including but not limited to:
- Personal Identifiable Information (PII): Name, email address, phone number, shipping/billing address.
- Payment Information: Credit/debit card details, UPI, or other payment method details (processed securely by third-party payment gateways).
- Order Details: Products purchased, order history, transaction details.
- Account Information: Username, password, profile preferences.
- Technical Information: IP address, browser type, device details, and browsing history.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to improve user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To improve and personalize your shopping experience.
- To send order confirmations, updates, and promotional messages (with consent).
- To detect and prevent fraud or other security concerns.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Third-Party Service Providers: Payment processors, delivery partners, analytics providers, and marketing partners.
- Legal Authorities: When required by law, court order, or governmental regulations.
- Business Transfers: In case of a merger, sale, or acquisition of our business assets.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no online platform can guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Rights and Choices
As a user, you have the following rights regarding your personal information:
- Access and Update: You can review and update your personal information through your account.
- Opt-Out: You can opt out of receiving promotional emails by using the unsubscribe link.
- Data Deletion: You may request deletion of your data, subject to legal and operational obligations.
- Cookies Management: You can manage cookie preferences through your browser settings.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review their privacy policies before sharing any personal information.
7. Children's Privacy
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Sheenova
A67, Jaya Complex, okhla phase-1, Delhi, 110020
Email: support@sheenova@shop
Phone:+91 9205204260
